Coco La Palm

The property is beautiful! The staff are so very wonderful! There was so much chaos happening personally on my trip due to my departure early the following morning and the staff were so very helpful in helping me and my family navigate these unforeseen challenges! Special thanks to kitchen manager, Pheona, & kitchen staff: Shanelane, Christopher, Nigel and Jaydalee for making our trip extra special. You all had such lovely service! The team leader (Samantha) and the gentleman who checked us in on July 14th, thank you so much! Additionally, I really do have to take some time to highlight just how AMAZING and SUPPORTIVE the kitchen manager (Pheona) was. Spectacular service. My words couldn’t begin to express accurately, just how much she made our trip an amazing experience. From reception, to the life guards, to kitchen, to the bag support gentleman, 10/10!! We stay at a lot of villas, and I have to say, this is by FAR the best (collective) service that we’ve received. 8 of us stayed there in 3 rooms. Beautiful rooms, great amenities, the pool is lovely. The beach is beautiful and well stocked for visitors.

On arrival, there was a mix up in the rooms. I have stayed here many times before and after having my luggage broken by the airport staff, as well as it being my birthday, I was upset at the mishap with the rooms. However, the staff including the manager went above and beyond to accommodate me and my family. Even when I was unhappy, they maintained their professionalism and went above and beyond to make sure my stay was a good one (even with a complimentary upgrade the next day). I wanted my family to see why I loved staying in Negril preferably at Coco LaPalm (great drinks at the bar, great breakfast), and when we got to the all inclusive resort in Trelawny (we only spent two days at CoCo La Palm) they were crying to go back there! My stay could have been much worse if they would have reacted to me with negativity instead of understanding and compassion. I will always encourage others to stay here!

everything! This was our second time to Coco La Palm and it was just as great as the first time! Everyone was so friendly and helpful; food was great and the drinks were awesome. I see why so many people come down for weeks at a time and keep coming back!

Liked everything going on here. Rooms could use some updates. Shower was a little tight but was suitable. Only issue I came across was you needed to run the shower a few minutes before your shower to get the hot water. Wasn't a problem though. Everyone seemed very friendly and helpful. Overall it was a great place to stay.

Breakfast was very good. Lots of options on the menu. The beach grill and bar has delicious Jamaican dishes and lots of other options as well. Especially like the fish, seasoned fries and jerk chicken. Did not have dinner there as we like to try other restaurants. Beach is lovely and has enough shade to take a break from the sun. The staff at Coco are extremely helpful and provide great service, especially Shirley, Claudette, Dave, Dennis and all the lifeguards. The housekeeping staff keep the rooms very clean and will go the extra to make your stay perfect. The grounds are well kept and beautiful.